OLO Online Ordering degraded due to issues on the providers side
Incident Report for NCR Silver
Resolved
Dear Aloha Cloud & Silver Customers,

The issue with degraded or disabled OLO Online Ordering functionallity has been resolved.

If you are still experiencing issues with Online Ordering (receipts printing at the wrong time, Online orders not showing up on the POS or the Back Office), please feel free to reach out to our 24/7 support team

Thank you!
NCR Customer Care Team
877-27​0-3475
customercare@ncrsilver.com
Posted May 31, 2023 - 20:03 EDT
Investigating
Dear Aloha Cloud & Silver Customers,

Our users are currently experiencing degraded or disabled OLO Online Ordering functionallity. The issue seems to have originated on OLO's end and they are currently investigating the issue.

This can include delayed OLO ticket printing and orders that are not being sent to the POS.

For any further questions and concers, please contact help@olosupport.zendesk.com

Thank you!
NCR Customer Care Team
Posted May 31, 2023 - 13:14 EDT
This incident affected: NCR Silver Online Ordering.
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