Monitoring - We are seeing occasional and intermittent performance issues with the Back Office system. Symptoms may include slow reporting, slow updates to the POS Transactions page and Online order delivery.
The issue is under active investigation by the dev team and they are working toward a resolution.
Apr 25, 2025 - 11:30 EDT
Silver Essentials Application by NCR Voyix
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Operational
Aloha Cloud by NCR Voyix
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Operational
Aloha Cloud Back Office by NCR Voyix
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Degraded Performance
Completed -
The scheduled maintenance has been completed.
Jun 24, 03:05 EDT
Scheduled -
Notification for cross communication. More information can be found on status.ncrvoyix.com Dear Valued Clients,
Please be aware of the following NCR Voyix change that will be implemented on June 24, 2025
Ensuring High Availability for Operations: ALL CLIENTS in North America
To ensure High Availability of your systems, NCR Voyix is adding an additional data center location for High Availability (HA). Please add the new IP address to ensure continued operation should a disaster occur.
What happens if you do not complete this: Should NCR Voyix need to perform a datacenter failover due to a disaster or scheduled disaster recovery test, your site will lose communication with NCR Voyix until the IP address is whitelisted.
ACTION REQUIRED: Please ensure your IT Department whitelists the following IP Address, if your firewalls do not support name resolution or NSS, to ensure continued operation in the event of a major disaster 172.202.205.129
Please contact us if you have any questions regarding this change. The NCR Voyix Team
Jun 12, 09:17 EDT
Resolved -
Team implemented the fix. We kindly advise to reboot the terminals if you encounter any processing related issues. If you encounter any issues, please do call in to our 24/7 support team.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jun 20, 16:08 EDT
Identified -
Team identified the issue and remediation plan is being executed in the next 30 minutes.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jun 20, 15:05 EDT
Update -
The team is still investigating the issue in question.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jun 20, 12:58 EDT
Update -
The team is still investigating the issue.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jun 20, 10:29 EDT
Investigating -
NCRV has detected a potential issue that may affect a small subset of clients regarding processing credit cards over Connected Payments. We are actively working to resolve this concern.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Jun 20, 08:23 EDT