NCRV Aloha Cloud
Monitoring - We are seeing occasional and intermittent performance issues with the Back Office system.
Symptoms may include slow reporting, slow updates to the POS Transactions page and Online order delivery.

The issue is under active investigation by the dev team and they are working toward a resolution.

Apr 25, 2025 - 11:30 EDT
Silver Essentials Application by NCR Voyix ? Operational
Aloha Cloud by NCR Voyix ? Operational
Aloha Cloud Back Office by NCR Voyix ? Degraded Performance
Payments by NCR Voyix Operational
Customer Care Line Available Operational
NCR Silver Console Operational
NCR Silver Emails Operational
Silver Online Ordering by NCR Voyix ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 03:05 EDT
Scheduled - Notification for cross communication. More information can be found on status.ncrvoyix.com
Dear Valued Clients,

Please be aware of the following NCR Voyix change that will be implemented on June 24, 2025

Ensuring High Availability for Operations: ALL CLIENTS in North America

To ensure High Availability of your systems, NCR Voyix is adding an additional data center location for High Availability (HA). Please add the new IP address to ensure continued operation should a disaster occur.

What happens if you do not complete this: Should NCR Voyix need to perform a datacenter failover due to a disaster or scheduled disaster recovery test, your site will lose communication with NCR Voyix until the IP address is whitelisted.

ACTION REQUIRED: Please ensure your IT Department whitelists the following IP Address, if your firewalls do not support name resolution or NSS, to ensure continued operation in the event of a major disaster
172.202.205.129

Please contact us if you have any questions regarding this change.
The NCR Voyix Team

Jun 12, 09:17 EDT
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Resolved - Team implemented the fix.
We kindly advise to reboot the terminals if you encounter any processing related issues.
If you encounter any issues, please do call in to our 24/7 support team.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.

Jun 20, 16:08 EDT
Identified - Team identified the issue and remediation plan is being executed in the next 30 minutes.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.

Jun 20, 15:05 EDT
Update - The team is still investigating the issue in question.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.

Jun 20, 12:58 EDT
Update - The team is still investigating the issue.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.

Jun 20, 10:29 EDT
Investigating - NCRV has detected a potential issue that may affect a small subset of clients regarding processing credit cards over Connected Payments. We are actively working to resolve this concern.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.

Jun 20, 08:23 EDT
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.