NCR Silver Status

May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

Heartland Processor Outage

Resolved - The issue has been resolved.
May 20, 09:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 21:19 EDT

Investigating - Dear Aloha Cloud & Silver Customers,

The CC processing with Heartland Payments is restored back to normal.

We will still monitor the situation and update this thread with any new information.
May 19, 21:04 EDT

May 19, 2023

May 18, 2023

Customer Care Phone Line is Down

Resolved - This incident has been resolved and our customer care phone line is fully operational.

We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475, customercare@ncrsilver.com via email or chat us via your Back Office.
May 18, 22:37 EDT

Monitoring - Dear Aloha Cloud & Silver Customers,

Our telephone lines were down, but we have discovered the problem and hence fixed it. All out Customers are now able to reach out to Aloha Cloud & Silver Customer Care via 877-270-3475

We continue monitoring the situation and if you still can't get trough to our Support Team via phone, please email us at CustomerCare@ncrsilver.com and we will reach out momentarily!

Thank you for your patience,
NCR Customer Care Team
May 18, 20:01 EDT

Update - We are continuing to investigate this issue.
May 18, 19:44 EDT

Investigating - Dear Aloha Cloud & Silver Customers,

Our telephone lines are down for the time being and we can't receive or make phone calls at this moment.
Please forward all of your requests to CustomerCare@ncrsilver.com as we continue to work on getting the phone system back up!

Thank you for your patience,
NCR Customer Care Team
May 18, 19:43 EDT

Aloha Stored Value Gift Processing issue

Resolved - This incident has been resolved.

If you are still unable to use Aloha Stored Value Gift Cards, please reach out to 800-771-9254 opt 2

Thank you for your patience!
NCR Customer Care Team
May 18, 19:47 EDT

Update - The issue is still being worked on. Thank you for your patience!
For additional information regarding this issue please proceed to the following link:
https://status.aloha.ncr.com/

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 20, 18:19 EDT

Update - The issue is still being worked on. Thank you for your patience!
For additional information regarding this issue please proceed to the following link:
https://status.aloha.ncr.com/

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 19, 13:42 EDT

Update - The issue is still being worked on. Thank you for your patience!

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 17, 15:14 EDT

Update - The issue is still being worked on. Thank you for your patience!

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 14, 17:43 EDT

Update - The issue is still being worked on. Thank you for your patience!

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 14, 03:01 EDT

Update - The issue is still being worked on. Thank you for your patience!

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 13, 20:53 EDT

Update - The issue is still being worked on. Thank you for your patience!

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 13, 13:50 EDT

Update - The issue is still being worked on. Thank you for your patience!

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 13, 11:04 EDT

Update - The issue is still being worked on. Thank you for your patience!
Apr 13, 06:51 EDT

Update - The issue is still being worked on. Thank you for your patience!
Apr 13, 04:39 EDT

Update - The issue is still being worked on. Thank you for your patience!
Apr 13, 02:06 EDT

Update - The issue is still being worked on. Thank you for your patience!
Apr 12, 22:07 EDT

Update - The issue is still being worked on. Thank you for your patience!
Apr 12, 19:33 EDT

Identified - An issue has been identified with the Aloha Stored Value Gift Processing.
This might be affecting the users that have Aloha Stored Value as a Gift Card Processor.

The issue is currently being investigated.

If you are experiencing any kind of issues please reach out to the following numbers:
Aloha Stored Value Support NCR
Support Number: 800-792-5642 op2/op1

Aloha Cloud Support
Support Number:877-270-3475
Apr 12, 15:57 EDT

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.