NCR Silver Status

NCR Silver

All Systems Operational

NCR Silver Essentials Application Operational

NCR Silver Pro App Operational

NCR Silver Back Office Operational

NCR Silver Payments Operational

Customer Care Line Available Operational

NCR Silver Console Operational

NCR Silver Emails Operational

NCR Silver Online Ordering Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 5, 2023

No incidents reported today.

Feb 4, 2023

Back Office reporting is not syncing

Resolved - The issue has been resolved.
Our Engineering team is working on fixing the reporting and an estimation is that it would be complete within the next 90 minutes.
Feb 4, 19:05 EST

Update - We are continuing to work on a fix for this issue.
Feb 4, 18:24 EST

Identified - The issue has with the Back Office not syncing and not showing the updated report has been identified and the Engineering team is working on addressing it.
If you are experiencing issues with the Back Office not displaying the updated report please reach out to our Support line on 877-270-3475.
Feb 4, 18:23 EST

Feb 3, 2023

Customer data base not syncing to POS

Resolved - It has been concluded that the cause of the issue is a bug that continues to be worked on by our engineering.

For more information please contact our support call centar on 877-270-3475
Feb 3, 13:46 EST

Investigating - We are currently investigating reports of the Points-of-Sale failing to update customer lists when a data sync is performed.
Feb 3, 12:35 EST

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

IOS application crashing upon update

Resolved - A fix has been implemented and we are currently monitoring the situation.
Jan 30, 09:17 EST

Investigating - We are aware of an issue where an application on SPRE IOS would crash upon forcing an update. Please call into our support line at 877-270-3475 for immediate assistance. We are currently investigating to resolve this issue as quickly as possible.

We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475.
Jan 30, 07:23 EST

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.