NCR Silver Status

NCR Silver

All Systems Operational

NCR Silver Essentials Application Operational

NCR Silver Pro App Operational

NCR Silver Back Office Operational

NCR Silver Payments Operational

Customer Care Line Available Operational

NCR Silver Console Operational

NCR Silver Emails Operational

NCR Silver Online Ordering Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2022

No incidents reported today.

Jun 30, 2022

Degraded performance with the Host

Resolved - The issue has been resolved.
Jun 30, 15:14 EDT

Monitoring - A fix has been implemented.
We are monitoring the current state.
Jun 30, 14:31 EDT

Investigating - NCR Silver is currently experiencing degraded performance with Back Office,Point of Sale...etc
Such issues would be in the form of slowness, pages not loading, timeouts.
We are currently investigating the issue.
Jun 30, 13:57 EDT

Jun 29, 2022

No incidents reported.

Jun 28, 2022

Degraded performance with the Host

Resolved - Issue has been resolved.
Jun 28, 15:53 EDT

Monitoring - A fix has been implemented.
We are currently monitoring the current situation.
Jun 28, 15:38 EDT

Investigating - NCR Silver is currently experiencing degraded performance with Back Office, Point of Sale and and API.
Such issues would be in the form of slowness, pages not loading...etc
We are currently investigating the issue.
Jun 28, 15:29 EDT

Jun 27, 2022

Customer Care Support Line Connectivity Issues

Resolved - This incident has been resolved.
Jun 27, 17:23 EDT

Update - We are continuing to monitor for any further issues.
Jun 27, 17:02 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 17:01 EDT

Investigating - We are aware of an issue with our Customer Care line provider as of July 27th, 2022 which is disconnecting and causing phone calls to not be received on our end. We are working with our provider to resolve this issue as quickly as possible.

We apologize for any inconvenience this service disruption may have caused, we will update you as soon as we get any additional information.
Jun 27, 16:31 EDT

Console websites are down

Resolved - The issue has been resolved.
Jun 27, 10:13 EDT

Monitoring - A fix has been implemented.
Currently we are monitoring the situation.
Jun 27, 10:07 EDT

Investigating - All Console websites cannot be accessed at the moment.
We are currently working on investigating the issue.
Jun 27, 09:13 EDT

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Issues with Manual Card Entry on Connected Payments

Resolved - Issues with Manual Card Entry for merchants using the Connected Payments platform have been resolved.

Manual Card Entry functionality on the POS should be restored, but if you notice any issues please reach out to us on 877-270-3475

Thank you!
Jun 21, 14:41 EDT

Investigating - We are noticing issues with Manual Card Entry for merchants using the Connected Payments platform.

We are working on resolving the issues and apologize for any inconvenience.
If you have any questions or concerns, please do not hesitate to reach out to our support team on 877-270-3475
Jun 21, 13:05 EDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.