NCR Silver
All Systems Operational
NCR Silver Essentials Application ? Operational
NCR Silver Pro App ? Operational
NCR Silver Back Office ? Operational
NCR Silver Payments Operational
Customer Care Line Available Operational
NCR Silver Console Operational
NCR Silver Emails Operational
NCR Silver Online Ordering ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022
Resolved - The issue has been resolved.
Jun 30, 15:14 EDT
Monitoring - A fix has been implemented.
We are monitoring the current state.

Jun 30, 14:31 EDT
Investigating - NCR Silver is currently experiencing degraded performance with Back Office,Point of Sale...etc
Such issues would be in the form of slowness, pages not loading, timeouts.
We are currently investigating the issue.

Jun 30, 13:57 EDT
Jun 29, 2022

No incidents reported.

Jun 28, 2022
Resolved - Issue has been resolved.
Jun 28, 15:53 EDT
Monitoring - A fix has been implemented.
We are currently monitoring the current situation.

Jun 28, 15:38 EDT
Investigating - NCR Silver is currently experiencing degraded performance with Back Office, Point of Sale and and API.
Such issues would be in the form of slowness, pages not loading...etc
We are currently investigating the issue.

Jun 28, 15:29 EDT
Jun 27, 2022
Resolved - This incident has been resolved.
Jun 27, 17:23 EDT
Update - We are continuing to monitor for any further issues.
Jun 27, 17:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 17:01 EDT
Investigating - We are aware of an issue with our Customer Care line provider as of July 27th, 2022 which is disconnecting and causing phone calls to not be received on our end. We are working with our provider to resolve this issue as quickly as possible.

We apologize for any inconvenience this service disruption may have caused, we will update you as soon as we get any additional information.

Jun 27, 16:31 EDT
Resolved - The issue has been resolved.
Jun 27, 10:13 EDT
Monitoring - A fix has been implemented.
Currently we are monitoring the situation.

Jun 27, 10:07 EDT
Investigating - All Console websites cannot be accessed at the moment.
We are currently working on investigating the issue.

Jun 27, 09:13 EDT
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - Issues with Manual Card Entry for merchants using the Connected Payments platform have been resolved.

Manual Card Entry functionality on the POS should be restored, but if you notice any issues please reach out to us on 877-270-3475

Thank you!

Jun 21, 14:41 EDT
Investigating - We are noticing issues with Manual Card Entry for merchants using the Connected Payments platform.

We are working on resolving the issues and apologize for any inconvenience.
If you have any questions or concerns, please do not hesitate to reach out to our support team on 877-270-3475

Jun 21, 13:05 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.