Teams have deployed a fix for clients affected and the issue should be resolved. Please follow up with support if you were/are affected. A restart, a full data sync or re-registering the device should be all that is necessary to pick up the changes.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted Apr 25, 2025 - 08:02 EDT
Identified
Teams have found an issue in a subset of stores and is working towards implementing an intermediate solution to resolve.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted Apr 24, 2025 - 15:43 EDT
Investigating
We are receiving a number of reports where the POS initially gives a "PIN not found" error that may degrade to "Error in the configuration of your store". We are gathering teams and starting an investigation into this issue. We will post updates as they are available.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.