We have received a confirmation from Ingenico Team that the issue has been resolved.
Posted Jul 19, 2023 - 14:12 EDT
Monitoring
Update!
The Ingenico team has confirmed awareness of an issue with their Payment Processing Gateway. The Team is working on resolving the issue.
We are currently seeing an improvement in processing, we will continue to monitor the issue.
Posted Jul 19, 2023 - 12:57 EDT
Identified
We identified that there is an issue on their end.
We received a confirmation that their platform is currently experiencing a degradation in services affecting transaction approvals. The Incident team has convened and is troubleshooting.
Updates will follow as information warrants.
Posted Jul 19, 2023 - 12:44 EDT
Investigating
We are aware of an issue with our Payment Processing through Ingenico Gateway. We will look into this issue further and update you with the latest information.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com, or chat via Back Office.