If you are experiencing any other issue, please reach out to our Support: US Customer Care number: 877-270-3475 UK Customer Care number: 0808-178-5520 Support Email: customercare@ncrsilver.com
NCR Silver support team is online 24/7 and we are here to help. Thank you, Customer Care Team
Posted Jan 09, 2024 - 08:54 EST
Monitoring
You’re receiving this message because you use NCR Voyix’s* Silver/Aloha Cloud products with our Secure Pay gateway (one of the tools we use to help you process payments). Targeting January 9, 2024, NCR Voyix will be making a security update to our Secure Pay gateway to remain PCI compliant and continue to support our high security standards.
There is no action needed on your part. On January 9, you will not be able to make transactions between 2:00 am and 5:00 am Eastern Standard Time. You should anticipate that NCR Voyix may settle your batches on your behalf to complete this update. After 5:00 am EST, your systems should operate as normal.
While we do not anticipate any disruptions to your day-to-day operations, if any issues come up during the transition, please contact support at 877-270-3475, or at customercare@ncrsilver.com.
Posted Jan 08, 2024 - 14:01 EST
This incident affected: NCR Silver Pro App, NCR Silver Back Office, and NCR Silver Payments.