Credit Card Processing Failure - Ingenico Gateway

Incident Report for NCRV Aloha Cloud

Resolved

We have confirmed that the issue with the Credit Processing on Ingenico Gateway is no longer present.
Posted Aug 06, 2022 - 18:17 EDT

Monitoring

Issue with the Credit Processing no longer appears to be present, we are still monitoring the situation. Please try to reboot your POS devices and if the issue persist feel free to contact us 877-270-3475.
Posted Aug 06, 2022 - 17:48 EDT

Update

We’re currently investigating reports of a service interruption with Ingenico Gateway. We apologize for any inconvenience and will post another update as soon as we learn more.
Posted Aug 06, 2022 - 17:23 EDT

Investigating

We’re currently investigating reports of a service interruption with Ingenico Gateway. We apologize for any inconvenience and will post another update as soon as we learn more.

We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475.
Posted Aug 06, 2022 - 16:34 EDT
This incident affected: Silver Essentials Application by NCR Voyix, Aloha Cloud by NCR Voyix, Payments by NCR Voyix, and Silver Online Ordering by NCR Voyix.