We can confirm that the issue with phone provider has been resolved and everything is operational.
We apologize for any inconvenience this service disruption may have caused.
Posted Apr 09, 2024 - 20:45 EDT
Update
We are no longer able to take calls from our customers, if your having an issue please send an email at customercare@ncrsilver.com . Our agents are also available via chat that is located in the Back Office.
We apologize for any inconvenience this service disruption may have caused.
Posted Apr 09, 2024 - 18:26 EDT
Update
We are actively investigating the issue with our provider. If you are in need of assistance please contact us using the chat option in the Back Office or using our support email at customercare@ncrsilver.com .
We apologize for any inconvenience this service disruption may have caused.
Posted Apr 09, 2024 - 16:53 EDT
Investigating
We are aware of an issue with our phone provider, which is causing some calls to not be received on our end. We are working with our provider to resolve this issue as quickly as possible, and will provide with any new updates as they come.
We apologize for any inconvenience this service disruption may have caused.
Posted Apr 09, 2024 - 14:11 EDT
This incident affected: Customer Care Line Available.