All queues should be caught up and transactions flowing smoothly. Please let us know if you are still experiencing issues.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted 16 days ago. Mar 17, 2025 - 10:16 EDT
Monitoring
Engineering team has cleared up the Online queue so online orders should be going through. The in-store queue will take time to clear up but is recovering. The issue will be placed on monitoring until it is cleared up.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted 16 days ago. Mar 16, 2025 - 16:03 EDT
Identified
We have identified the issue and are currently working towards correcting it. We are seeing improvement with initial steps.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted 16 days ago. Mar 16, 2025 - 15:23 EDT
Investigating
We are aware of an issue with our Back Office not populating POS and Online orders. We are currently investigating the cause of this issue and will continue to update our trust site with valuable information.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted 16 days ago. Mar 16, 2025 - 14:37 EDT
This incident affected: Aloha Cloud Back Office by NCR Voyix.