NCR Payment Processing delayed transaction settling
Incident Report for NCR Silver
Resolved
Dear Aloha Cloud & Silver Customers,

Issue with NCR Payment Processing pending transactions has been resolved.

If you are experiencing any kind of issue further, please reach out to our Support:
US Customer Care number: 877-270-3475
UK Customer Care number: 0808-178-5520
Support Email: customercare@ncrsilver.com

NCR Silver support team is online 24/7 and we are here to help.
Thank you,
Customer Care Team
Posted Nov 06, 2023 - 10:39 EST
Investigating
Merchants may experience delays waiting for pending transactions from November 1st onwards to settle. These pending transactions will additionally not show in WebClient reporting.
Merchants are unable to complete tip adjustments on delayed transactions until caught up.
Engineers are currently investigating the issue and we will update the status page as soon as we have further information.

We apologize for any inconvenience this service disruption may have caused.
Posted Nov 02, 2023 - 14:33 EDT
This incident affected: NCR Silver Payments.