Issues with processing are resolved. Please reach out immediately if you are still facing issues.
If you are experiencing any other issue, please reach out to our Support: US Customer Care number: 877-270-3475 UK Customer Care number: 0808-178-5520 Support Email: customercare@ncrsilver.com
NCR Silver support team is online 24/7 and we are here to help. Thank you, Customer Care Team
Posted Dec 12, 2023 - 15:01 EST
Monitoring
Dear Aloha Cloud & Silver Customers,
The team has completed action to restore payment processing and we see transactions flowing through. Currently monitoring the situation to make sure all functionality is resolved. If you are still facing issues, call us immediately.
If you are experiencing any other issue, please reach out to our Support: US Customer Care number: 877-270-3475 UK Customer Care number: 0808-178-5520 Support Email: customercare@ncrsilver.com
NCR Silver support team is online 24/7 and we are here to help. Thank you, Customer Care Team
Posted Dec 12, 2023 - 13:46 EST
Investigating
Dear Aloha Cloud & Silver Customers,
We are aware of an issue with processing credit cards for clients using NCR Payments Processing whereby the POS displays errors related to offline mode. "This operation cannot be performed in Offline mode" error message.
We are currently investigating and will post further updates as they come.
If you are experiencing any other issue, please reach out to our Support: US Customer Care number: 877-270-3475 UK Customer Care number: 0808-178-5520 Support Email: customercare@ncrsilver.com
NCR Silver support team is online 24/7 and we are here to help. Thank you, Customer Care Team