We have seen improvement with the reported issues from customers and are closing this incident as resolved
We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475.
Posted Aug 23, 2023 - 13:57 EDT
Update
We are continuing to monitor the situation. We have also identified that switching to Mobile Hotspot (Mobile Data) should resolve the issue for the time being. Additionally restarting the internet router might resolve the issue altogether.
Posted Aug 22, 2023 - 13:43 EDT
Monitoring
We have investigated and determined that the issue is with specific internet service providers. We will continue to monitor the situation and update the status page with more information as we receive them.
Posted Aug 22, 2023 - 12:26 EDT
Investigating
We are aware of an issue with Silver Essentials (Host Unreachable / Red Cloud). We are currently investigating the cause of this issue and will continue to update our trust site with valuable information.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Posted Aug 22, 2023 - 11:23 EDT
This incident affected: NCR Silver Essentials Application.