This incident has been resolved and our customer care phone line is fully operational.
We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475, customercare@ncrsilver.com via email or chat us via your Back Office.
Posted May 18, 2023 - 22:37 EDT
Monitoring
Dear Aloha Cloud & Silver Customers,
Our telephone lines were down, but we have discovered the problem and hence fixed it. All out Customers are now able to reach out to Aloha Cloud & Silver Customer Care via 877-270-3475
We continue monitoring the situation and if you still can't get trough to our Support Team via phone, please email us at CustomerCare@ncrsilver.com and we will reach out momentarily!
Thank you for your patience, NCR Customer Care Team
Posted May 18, 2023 - 20:01 EDT
Update
We are continuing to investigate this issue.
Posted May 18, 2023 - 19:44 EDT
Investigating
Dear Aloha Cloud & Silver Customers,
Our telephone lines are down for the time being and we can't receive or make phone calls at this moment. Please forward all of your requests to CustomerCare@ncrsilver.com as we continue to work on getting the phone system back up!
Thank you for your patience, NCR Customer Care Team
Posted May 18, 2023 - 19:43 EDT
This incident affected: Customer Care Line Available.