Monitoring - We are seeing occasional and intermittent performance issues with the Back Office system. Symptoms may include slow reporting, slow updates to the POS Transactions page and Online order delivery.
The issue is under active investigation by the dev team and they are working toward a resolution.
Apr 25, 2025 - 11:30 EDT
Silver Essentials Application by NCR Voyix
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Operational
Aloha Cloud by NCR Voyix
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Operational
Aloha Cloud Back Office by NCR Voyix
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Degraded Performance
Resolved -
This incident has been resolved.
Apr 25, 11:29 EDT
Monitoring -
We are seeing occasional and intermittent performance issues with the Back Office system. Symptoms may include slow reporting, slow updates to the POS Transactions page and Online order delivery.
The issue is under active investigation by the dev team and they are working toward a resolution.
Apr 24, 09:03 EDT
Resolved -
Teams have deployed a fix for clients affected and the issue should be resolved. Please follow up with support if you were/are affected. A restart, a full data sync or re-registering the device should be all that is necessary to pick up the changes.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Apr 25, 08:02 EDT
Identified -
Teams have found an issue in a subset of stores and is working towards implementing an intermediate solution to resolve.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Apr 24, 15:43 EDT
Investigating -
We are receiving a number of reports where the POS initially gives a "PIN not found" error that may degrade to "Error in the configuration of your store". We are gathering teams and starting an investigation into this issue. We will post updates as they are available.
We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Apr 24, 12:05 EDT