Failed Batches

Incident Report for NCR Silver

Resolved

This incident has been resolved.

Posted Jul 20, 2018 - 23:35 EDT

Update

Our support team will continue to monitor this issue throughout the day.

Posted Jul 20, 2018 - 09:45 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 19, 2018 - 09:02 EDT

Monitoring

We have deployed a patch given to us by the vendor to fix a bug they suspect is causing the batch failure issue. We are still monitoring and will provide updates.

Posted Jul 18, 2018 - 21:51 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 18, 2018 - 15:45 EDT

Update

We are still working to get the issue resolved.

Posted Jul 18, 2018 - 12:31 EDT

Identified

We have currently identified an issue with settling batches. We are currently working with the gateway to get this resolved. More updates to come.

Posted Jul 18, 2018 - 11:10 EDT

This incident affected: NCR Silver Payments.