NCR Silver System Status Page
Investigating - Our NCR Silver Payments team is investigating a potential issue that can cause merchants processing with Mercury to lose the ability to settle their credit card batches independently. If you are experiencing this issue please contact our support team to create an incident. The number to call is 877 - 270 - 3475.
Mar 4, 18:10 EST
NCR Silver App ? Operational
NCR Silver Pro App Operational
NCR Silver Backoffice ? Operational
Payments Degraded Performance
Customer Care Line Available Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 24, 2019

No incidents reported today.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - The issue has been resolved.
Mar 15, 19:47 EDT
Monitoring - The issue has been resolved, and we will continue to monitor the situation.
Mar 15, 19:11 EDT
Identified - The issue has been identified and is currently being worked on.
Mar 15, 19:07 EDT
Investigating - We are currently investigating the issue where Host is unreachable.
Mar 15, 19:04 EDT
Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - Call Volume has returned to normal If you need immediate assistance please text or chat with us at 877 - 270 - 3475
Mar 13, 17:48 EDT
Investigating - Our Customer Success support team is currently experiencing higher than normal call volume. If you need immediate assistance please text or chat with us at 877 - 270 - 3475
Mar 13, 14:27 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.