NCR Silver System Status Page
All Systems Operational
NCR Silver App   ? Operational
NCR Silver Pro App   Operational
NCR Silver Backoffice   ? Operational
Payments   Operational
Customer Care Line Available   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Resolved - Ingenico Gateway services are fully functional
Nov 14, 11:50 EST
Monitoring - Ingenico Gateway experienced a brief degradation of service between 10:53am to 11:21am EST.

All services has been restored and should be operating as expected, we will continue to monitor the situation to ensure full functionality.
Nov 14, 11:37 EST
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - This issue has been resolved.
All credit processors are processing as intended.
Nov 9, 22:00 EST
Investigating - We are currently investigating an issue with accepting credit payments from customers processing with World Pay.

Additional updates will be provided soon.
Nov 8, 21:31 EST
Resolved - Server back up online, back office and NCR Silver app is operational
Nov 9, 15:44 EST
Update - We are continuing to monitor, all service should be restoring
Nov 9, 14:54 EST
Update - We are continuing to investigate this issue.
Nov 9, 14:48 EST
Update - We are continuing to investigate this issue.
Nov 9, 14:41 EST
Update - We are continuing to investigate this issue.
Nov 9, 14:39 EST
Investigating - We are currently investigating reports from users that are unable to access the Silver Back office.

If you are experiencing this issue please use the following steps to clear your Cache

An issue with with the Silver POS has been reported. The error message you may see is: "host is unreachable"

If you see this error message please continue to process and accept credit as normal.

Our development team will continue to review the issue and provide updates.
Nov 9, 14:36 EST
Nov 8, 2018
Resolved - Issue with credit processing on Worldpay has been resolved.
Nov 8, 16:39 EST
Investigating - We are currently investigating an issue reported to our Customer Success Team involving the inability to process credit. We will provide additional details soon.

Involving the inability to Process cards with Worldpay.
Nov 8, 16:22 EST
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - Issue has been resolved.

Communication with Customer success is working.
Nov 5, 12:05 EST
Identified - Our Customer Success support center has identified an issue with our call carrier ( Twilio). Our support lines are open and accessible, but you may experience longer hold times.

Please feel free to text/ chat with us at 877-270-3475 to obtain immediate service.
Nov 5, 11:48 EST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - Issue with adjusting tip using Heartland has been resolved
Nov 2, 11:21 EDT
Identified - We are currently investigation reports of the inability to adjust tips for customers processing with Heartland through the Monetra gateway.

As we continue to investigate additional information will be given.

No credit has been lost.

Please continue to accept credit as intended.
Oct 31, 17:22 EDT