NCR Silver System Status Page
All Systems Operational
NCR Silver App   ? Operational
NCR Silver Pro App   Operational
NCR Silver Backoffice   ? Operational
Payments   Operational
Customer Care Line Available   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 15, 2018

No incidents reported today.

Dec 14, 2018

No incidents reported.

Dec 13, 2018
Resolved - Issue has been resolved, Back office should be reporting complete hourly sales report.
Dec 13, 21:53 EST
Monitoring - We have implemented a fix and reports should be loading, average for full report to load will be 1 hour, we will keep monitoring.
Dec 13, 20:23 EST
Investigating - Issue with Hourly sales report not loading after 4pm, only affecting Australian sites
Dec 13, 19:11 EST
Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - Issue resolved, Host server spiked causing few merchants to receive a host unreachable message on the POS.
Dec 5, 12:32 EST
Investigating - We have encountered an issue causing a "HOST unreachable" message to show upon the POS, we are currently investigating.
Dec 5, 12:22 EST
Dec 4, 2018
Resolved - We have identified the root cause of the issue and will be performing maintenance on wednesday 12/5/2018
Dec 4, 16:13 EST
Update - 12/04/18 11:15 No response on escalation to network group so far. They are sending official communication suggesting we target an alternate host to see if that addresses the problem. Approval for that change is being requested.
Dec 4, 12:23 EST
Investigating - 12/04/18 07:45 Spoke with Chockstone support. They were unaware of any current issues. They are escalating internally and will call back with an update.

12/04/18 07:30 Chockstone is currently not accepting transactions. Team is investigating.
Dec 4, 10:03 EST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.