NCR Silver
All Systems Operational
NCR Silver App ? Operational
NCR Silver Pro App Operational
NCR Silver Backoffice ? Operational
NCR Silver Payments Operational
Customer Care Line Available Operational
NCR Silver Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 03:35 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 20, 03:33 EDT
May 19, 2020
Completed - The scheduled maintenance has been completed.
May 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:00 EDT
Scheduled - DOWNTIME NOTIFICATION:
2:00am - 5:00am ET on May 19th, 2020
(11:00pm – 2:00am PT on May 18th, 2020)

HOW DOES THIS IMPACT YOU?
Your in-store POS will not be affected and you can continue to ring up sales as usual during this window. However, you will not be able to access NCR Console during this window.

WHY IS NCR DOING THIS?
Keeping your business up and running is important, and we want to minimize any disruptions to your service. A network update is being deployed, and we want to make sure you're prepared. Once this update is deployed, no action will be required from you to make use of it.

Thank you for making NCR part of your business. If you need help or have questions, please reply to this email.
May 18, 18:43 EDT
May 18, 2020
Resolved - We experienced degraded performance issues with NCR Console between 9:16 AM and 9:27 AM on May 18th, 2020. Our team has addressed the issue and have restored normal performance levels. Some users may have been affected between that time frame. We'll continue to monitor.

We apologize for any inconvenience this service disruption may have caused. If you experience any related issues, please contact us at 877-270-3475, customercare@ncrsilver.com via email or chat us via your Back Office.
May 18, 09:00 EDT
May 17, 2020

No incidents reported.