NCR Silver System Status Page
All Systems Operational
NCR Silver App ? Operational
NCR Silver Pro App Operational
NCR Silver Backoffice ? Operational
Payments Operational
Customer Care Line Available Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - The issue has been identified and resolved.
Aug 12, 14:39 EDT
Update - We are continuing to monitor for any further issues.
Aug 12, 14:38 EDT
Monitoring - The Issues have been resolved
Aug 12, 14:29 EDT
Investigating - We have been alerted to timeout Issues surrounding Valutec Giftcards, We are currently looking into the issue.
Aug 12, 14:20 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - This incident has been resolved.
Aug 8, 10:16 EDT
Investigating - 2019-08-06 16:00 Elavon is experienced an intermittent connectivity issues. NCR is monitoring.

2019-08-06 16:10 Elavon’s merchant support line plays a recording indicates a problem with Converge Connect problems then disconnects. Unable to speak with someone at Elavon at this time. NCR will continue to monitor and attempt to contact Elavon.

2019-08-06 16:20 Email to Elavon support has been sent and receipt acknowledged. Email has been sent to alternate non-technical contacts as well. Merchant support phone number continues to be busy or play the same recording.

2019-08-06 16:30 Connections are now being accepted and transactions are going through. Still no contact with Elavon. NCR is continuing to monitor.

2019-08-06 17:00 Transactions are still processing without issue. Issue is considered resolved at this point. NCR will continue to monitor and obtain RFO from Elavon.

Thank you,
NCR
Aug 8, 10:15 EDT
Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.