Degraded Performance with TSYS Credit Processing

Incident Report for NCR Silver

Resolved

All affected TSYS processing services have been restored.

We apologize for this inconvenience. If you experience any problem of the same matter, please do not hesitate to contact our support on (877) 270-3475.

Posted Mar 07, 2021 - 03:01 EST

Monitoring

All services on the TSYS processing platform have been restored and confirmed to be operating as expected. The Network Operations Center will continue to monitor the platform closely to ensure stability.

Posted Mar 06, 2021 - 18:09 EST

Identified

We've identified a problem where some customers who use TSYS Credit Processing are experiencing degraded performance. We are working to address this issue and will keep you updated as we move forward to resolve this issue.

We apologize for this inconvenience, if you experience any problem of the same matter, please do not hesitate to contact our support on (877) 270-3475.

Posted Mar 06, 2021 - 14:52 EST

This incident affected: NCR Silver Payments.