Mercury Batch settlement issues

Incident Report for NCR Silver

Resolved

Issue with merchants using Mercury processing has been fixed. All credit transactions will be able to settle on time and communicate to Mercury.

If you are experiencing this issue please contact our support team to create an incident. The number to call is 877 - 270 - 3475.

Posted Apr 17, 2019 - 11:03 EDT

Investigating

Our NCR Silver Payments team is investigating a potential issue that can cause merchants processing with Mercury to lose the ability to settle their credit card batches independently. If you are experiencing this issue please contact our support team to create an incident. The number to call is 877 - 270 - 3475.

Posted Mar 04, 2019 - 18:10 EST

This incident affected: NCR Silver Payments.