Silver Back Office and NCR Silver app server down issue

Incident Report for NCR Silver

Resolved

Server back up online, back office and NCR Silver app is operational

Posted Nov 09, 2018 - 15:44 EST

Update

We are continuing to monitor, all service should be restoring

Posted Nov 09, 2018 - 14:54 EST

Update

We are continuing to investigate this issue.

Posted Nov 09, 2018 - 14:48 EST

Update

We are continuing to investigate this issue.

Posted Nov 09, 2018 - 14:41 EST

Update

We are continuing to investigate this issue.

Posted Nov 09, 2018 - 14:39 EST

Investigating

We are currently investigating reports from users that are unable to access the Silver Back office.

If you are experiencing this issue please use the following steps to clear your Cache

An issue with with the Silver POS has been reported. The error message you may see is: "host is unreachable"

If you see this error message please continue to process and accept credit as normal.

Our development team will continue to review the issue and provide updates.

Posted Nov 09, 2018 - 14:36 EST

This incident affected: NCR Silver Essentials Application, NCR Silver Pro App, NCR Silver Back Office, and NCR Silver Payments.